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Frequently Asked Questions ?

To book a hotel on MyTrava.com, simply visit our website (or app) and navigate to the “Hotels” section. Enter your destination, select your check-in/check-out dates, and browse the available hotel options worldwide. Choose your preferred hotel and room type, then proceed by providing the guest details and making a secure payment to confirm the booking. Once completed, you’ll receive an instant confirmation of your reservation via email.

MyTrava.com accepts all major credit and debit cards (such as Visa, MasterCard, American Express, etc.) for hotel bookings, and our payment gateway is PCI-DSS compliant to ensure your card details are encrypted and secure. Depending on your country, we may also support other payment options (like net banking or digital wallets), but credit/debit cards are the primary method for online bookings. We do not charge any extra processing fees for using your card – your payment is handled safely and transparently on our platform.

Hotel bookings on MyTrava are typically paid upfront at the time of booking. This means your selected payment method is charged as soon as you confirm the reservation, securing your room in advance. (Any eligible refund for a cancellation would then be credited back to the same payment method.) Paying at booking guarantees your rate and confirmation, so you generally won’t be charged by the hotel at check-in for the room cost – only any incidentals you incur during your stay.

Yes – the price you see on MyTrava for a hotel room generally includes all mandatory taxes and fees, and we do not add hidden booking charges. Before you finalize a reservation, you’ll be shown a breakdown of the total cost (including any taxes, service charges, or fees provided by the hotel). We pride ourselves on transparent pricing, so the amount displayed at checkout is the amount you pay. (Do note that some destinations have additional local fees like city taxes or resort fees, but if applicable these will be clearly disclosed in your booking details to avoid surprises.)

A valid credit or debit card (or equivalent online payment method) is required to book a hotel on MyTrava.com – we do not offer a “pay at check-in” option. All payments are completed online through our secure system to confirm your booking, similar to other global travel platforms. This means you can’t reserve a room on MyTrava without payment; the full room cost (and any taxes/fees) must be paid during the booking process. The upside is that your reservation is fully confirmed and prepaid, so you can just show your ID at check-in without worrying about settling the room bill on arrival.

Yes, you can cancel a hotel booking on MyTrava, as long as the booking’s cancellation policy allows it. Simply log in and go to your bookings (or use the “Find Booking” feature) to initiate a cancellation, or contact our customer support for assistance. Keep in mind that all cancellations are subject to the hotel’s specific terms – many hotels permit free cancellation up until a certain date, while others (especially non-refundable rates) cannot be canceled without charge. MyTrava does not impose extra cancellation fees beyond what the hotel policy stipulates, so if your booking is labeled “Free Cancellation,” you can cancel within the allowed window at no cost; if it’s “Non-Refundable,” cancelling will forfeit the paid amount.

cannot be canceled or changed without a 100% charge. Always double-check the cancellation terms on your confirmation email or the booking details page – it will outline the deadline Cancellation policies for hotels on MyTrava depend on the hotel and rate you chose, and these are always clearly stated during booking. Generally, if you cancel within the free cancellation period (often up to 24–72 hours before check-in), you will not be charged a cancellation fee. If you cancel late or fail to show up (“no-show”), most hotels will charge up to the full booking amount as a penalty. Some discounted rates are non-refundable, meaning once booked they for free cancellation (if available) or state if the booking is non-refundable. MyTrava’s platform is designed to highlight these rules upfront so you can book with full awareness of the terms.

While MyTrava currently doesn’t have a points-based loyalty program (like earning reward points for each booking), we focus on giving all customers great value through ongoing deals and guarantees. We offer frequent promotional discounts, coupon codes, and even a price-beat guarantee to ensure you’re getting the best price on hotels worldwide. Our platform also features flexible cancellation options and 24/7 support for every customer – benefits that make your experience rewarding even without a traditional loyalty scheme. Be sure to check our “Offers & Discounts” section regularly and subscribe to our updates; you’ll find that MyTrava provides competitive prices and perks (like zero convenience fees and special fare discounts) to all users, new or returning. As we grow globally, we’re always exploring new ways to reward our travelers, so stay tuned!

Standard hotel check-in time is usually in the afternoon, around 2:00 PM to 3:00 PM, and check-out is typically in the late morning, around 11:00 AM. These times can vary by property – some hotels might allow check-in from 12 PM, or have check-out at 12 noon, while others stick to the common 2 PM check-in, 11 AM check-out schedule. MyTrava displays each hotel’s specific check-in and check-out times on the hotel details page, so you can always verify the policy for the hotel you’re booking. If you anticipate arriving very early or need to leave later, it’s a good idea to let the hotel know in advance (or request an early check-in/late check-out – see the next question). Many hotels will accommodate you if they can, but it’s subject to room availability.

MyTrava provides detailed information on each hotel’s amenities and services in the listing description. Common amenities like free Wi-Fi, breakfast, parking, air-conditioning, pool, gym, and more will be listed if the hotel offers them. You can also use filters on our site to search for hotels by specific amenities (for example, you can filter to see only hotels that offer “Free Wi-Fi” or “Breakfast included”). Many hotels do include complimentary Wi-Fi and basic breakfast in their rates, but this isn’t universal – always check the rate details to see if breakfast is included or if there are extra charges for certain amenities. MyTrava’s hotel pages will typically have an Amenities section where you can see what’s available (e.g. spa, shuttle service, restaurant, etc.) and whether any surcharges apply. By reviewing this information, you can know exactly what to expect during your stay and avoid hidden fees for extras.

Yes, you can request early check-in or late check-out, though it’s subject to availability at the hotel. During the booking process on MyTrava, you might add a note for the hotel with special requests, or you can contact the hotel directly (using the contact information provided in your confirmation) to ask about arriving early or leaving late. Hotels often try to accommodate these requests if rooms are ready, but they cannot guarantee it in advance, especially during busy periods. Late check-out might be offered for an extra fee or for free if you have elite status with that hotel chain, depending on their policy. Our advice is to inform the hotel as early as possible. If you arrive before your room is available, many hotels will at least allow you to store luggage or use common facilities until the official check-in time. Similarly, if you need a couple extra hours after the normal check-out, ask the front desk – if the room isn’t immediately needed, they may grant a courtesy extension. In any case, MyTrava doesn’t charge any fee for these requests; it’s handled between you and the hotel based on availability.

It is possible to modify certain details of your hotel booking on MyTrava, though changes are dependent on the hotel’s policies and availability. If you need to change the check-in or check-out dates, or correct the guest name, please log in to MyTrava and view your booking, where you may find an option to request changes. You can also contact our 24/7 customer support for assistance in making a modification. In many cases, date changes are treated like a cancellation of the original booking and a new booking for the new dates, so additional charges or price differences may apply if the free cancellation period has passed. Minor corrections (like fixing a typo in a name) are usually not a problem, but swapping out the primary guest entirely may require coordination with the hotel. We recommend double-checking all details before confirming a booking to avoid change fees. However, if plans do change, MyTrava will do its best to help you adjust your reservation in line with the hotel’s terms.

Yes, absolutely – you can book a hotel on MyTrava for someone else (such as a family member or friend). When making the reservation, just enter the name of the person who will be staying at the hotel as the Guest Name during the booking process. You should also provide their contact details if possible, so the hotel can reach the guest if needed. It’s perfectly fine if you pay with your own credit card; the name on the card doesn’t need to match the guest’s name. The booked guest will simply need to present a valid ID at check-in that matches the name on the reservation. It may help to inform the hotel (with a note in the booking or a call) that you’ve made the booking on someone else’s behalf, just so they’re aware – but in practice, hotels handle third-party bookings regularly. As long as the reservation details are correct, the check-in should go smoothly for your guest.

MyTrava offers 24/7 customer support to assist you with any hotel booking questions or issues. You can reach us anytime by email at support@mytrava.com or by phone at +91 9250003942. Our support team is global and equipped to help with a range of inquiries – whether you need to modify or cancel a booking, have a payment issue, or need urgent assistance during your trip. Additionally, our website features a “Contact Us” page and a help chat, so feel free to use whatever method is most convenient. We’re committed to ensuring you have a smooth experience, from booking through check-out, and will respond promptly to resolve any concerns.
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